FREQUENTLY ASKED QUESTIONS
How do I prepare my laundry?
No need to sort your laundry, we'll take care of that! Simply place your laundry in standard 13-gallon trash bags (please no force flex bags) Leave bags outside your door by 8am to ensure pick up. (Bags MUST close fully to avoid additional charges.)
What laundry products do you use?
We provide our Signature Natural Laundry Products with all orders. We're happy to offer non-toxic products that are effective and safe for all skin types. Our laundry soap is available in the following scents.
Do you wash my clothes with other customers'?
We process each order separately from start to finish. Your items are never mixed with any other clients' laundry.
How do I cancel my scheduled pick up?
To cancel your upcoming pick up, scroll to the bottom of your service email and click "Change/Cancel Appointment". Cancellations must be made at least 48 hours prior to service. $20 fee applies for late cancellations and missed pick ups.