FREQUENTLY ASKED QUESTIONS
How do I prepare my laundry?
While there's no need to sort your laundry, we do ask that you separate/label any special care items such as Dry Cleaning, Stain Treat, Handwash and/or Hang Dry. Place your laundry in trash bags and leave outside your door by 8am to ensure pick up.
Can I provide my own Laundry Detergent?
Sure! We provide our Signature Natural Laundry Products with all orders, but we're happy to use your favorite brand. Unused product will be returned with your delivery.
Do you wash my clothes with other customers'?
We process each order separately from start to finish. Your items are never mixed with any other clients' laundry.
Can I provide my own hangers?
Absolutely! We provide white plastic hangers with all orders, however you're more than welcome to send your own. We'll even apply a $.05 credit for each hanger used for your order. Unused hangers will be returned.
What areas of Houston do you service?
We currently service a 25 mile radius from 12023 Bammel N Houston Rd Houston, TX 77066. Click here for the service days for your area. Outside our delivery area? You're welcome to drop off to us weekdays 11a-6p!
How do I cancel my scheduled pick up?
To cancel your upcoming pick up, scroll to the bottom of your service email and click "Change/Cancel Appointment". Cancellations must be made at least 48 hours prior to service. $20 fee applies for late cancellations and missed pick ups.
Are your products safe for sensitive skin?
We created our Signature Laundry Products when our oldest daughter's eczema began to worsen. Each product is made with natural ingredients that have been proven safe for most skin sensitivities. Please inform us of any allergies prior to scheduling.